At 11xPlay, we strive to provide a fair and transparent environment for our players. This Refund Policy outlines the conditions under which refunds may be granted, the necessary documentation required for processing, and the time limits for submitting refund requests.
1. Conditions for Refunds
Eligible Refunds
Refunds may be issued under the following circumstances:
Technical Issues: If a player experiences technical difficulties during a transaction that leads to an incorrect charge, a refund may be granted.
Unauthorized Transactions: If there is an unauthorized transaction on a player’s account, a refund may be processed to rectify the error.
Non-Refundable Situations
Refunds will generally not be provided in the following cases:
Change of Mind: Refund requests based on a player’s change of mind or dissatisfaction with their gambling experience are not eligible for processing.
Losses from Gambling Activities: Funds lost due to gambling or gaming activities are non-refundable.
2. Time Limits for Refund Requests
Refund requests must be submitted within a specific period following the transaction. Typically, players must request a refund within 30 days from the transaction date to be eligible for consideration.
If a refund request is made after the time limit has passed, it will not be processed.
3. Requirements for Player Identification
To process a refund request, the player may be required to provide certain documentation for identity verification and to confirm the legitimacy of the transaction. The following may be requested:
Government-Issued ID: A valid government-issued identification document (e.g., passport or driver’s license) to verify the player’s identity.
Proof of Transaction: A transaction receipt or any relevant proof that shows the specific transaction for which the refund is being requested.
Account Verification: The player may need to undergo additional verification procedures to confirm that they are the rightful owner of the account in question.
Verification Process
Once the necessary documentation has been submitted, the 11xPlay team will review the request. This verification process ensures that the player’s personal information is protected and that the refund request is valid. It also helps us prevent fraudulent or unauthorized refund claims.